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UX Researcher

Cox Automotive

North Hills, NY
Job Code:
Cox Automotive
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Job Details

Company Cox Automotive
Title: UX Researcher
JobID: 1717848
Category: Product Management and Strategy
Industry: Cox Automotive
Job Type: Full-time


Cox Automotive, is currently looking for a UX Researcher to join our UX team in North Hills, NY. 
The Job:
The UX Researcher will employ usability tools and research methods to provide actionable
insights that drive future design improvements. The qualified applicant will work to improve the
usability, effectiveness, and desirability of web sites and applications in collaboration with User
Interface Developers, Designers, Product Managers, UX Architects and Product Owners.
Responsibilities include developing usability test plans and scripts, conducting tests, data
analysis and reporting/summarizing results. While this position does not require design or
programming capabilities, any background knowledge in these areas is appreciated.
Your Role:
  • Collect testing needs from internal clients - transform needs prioritized by business
    goals into testable questions. Proactively identify new opportunities that will offer
    actionable learning
  • Identify proper research method based on product and question
  • Map out proposed research track - design experiments, write interview guides,
    construct testing protocols, eye tracking exercises, etc.
  • Get buy-in from stakeholders / clients
  • Recruit / schedule research participants
  • Coordinating research space with other members of lab
  • Creatively access populations for valid sampling procedures
  • Act as personable point-of-contact for potential participants
  • Screen for necessary / desirable participant attributes
  • Run experiments and collect data
  • Plan, moderate and administer interviews
  • Conduct remote and in-person usability testing sessions to obtain user preferences
    and feedback
  • Proctor other data collection exercises: card sorts, surveys, verbal walkthroughs, etc.
  • Present findings and recommendations
  • Share output that facilitates tactical decision making for developers and designers
    (presentations, written documents, tables and charts, etc.)
  • Provide summary updates to critical teams as insights build throughout the data
    collection process
  • Communicate the value of research insights in a way that excites and motivates
    other departments and promotes user-centered conversations


Required Experience:
  • BA/BS or MA/MS in behavioral science or closely related discipline. Qualifying fields
    include but are not limited to: Human-Computer Interaction, Human Factors, Psychology
    (Cognitive or Experimental), Interface Design, or Computer Science
  • 2 years of relevant experience in Human Factors as a Usability Analyst, Usability Support
    Analyst or similar role in a professional environment
What We Look For:
  • Experience with an extensive variety of Usability research tools and methods (especially
    user-centered design processes), and involvement in running a variety of tests.
  • Comfortable interviewing and observing people in many different situations while putting
    them at ease.
  • Experience with Lean UX methodologies and able to write cohesive hypothesis
  • Proven ability to synthesize large amounts of information and distill it into meaningful
    data and research findings.
  • Detail-oriented, with the ability to multi-task; Excellent written and verbal communication
    skills and solid project management and planning skills
  • Rudimentary statistical understanding and familiarity with SPSS or R
  • Self-directed with effective time management skills, comfortable with minimal day-today
    guidance and independently managing deadlines.
  • Ability to quickly learn and adapt in a fast-paced, highly interactive environment
  • Exhibit strong problem solving, analytical, and critical thinking skills with the ability to
    make sound recommendations and decisions based on observed user behavior and prior experience

About Cox Automotive


Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®,®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands. With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit

Organization: Cox Automotive

Primary Location: US-NY-North Hills-3400 New Hyde Park Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: Yes, 5 % of the Time

Schedule: Full-time

Unposting Date: Ongoing
Apply on the Company Site
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