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VA Relations Specialist (LHI) - La Crosse, WI

UnitedHealth Group

La Crosse, WI
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Job Details

755196 VA Relations Specialist LHI La Crosse WI

VA Relations Specialist (LHI) - La Crosse, WI (755196)

Position Description

Position Description:
You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation and Performance.
The statements listed below are not intended to be all inclusive of the duties and responsibilities of the position. Based on leadership decisions and business needs, all other duties as assigned will be expected for each position.
The VA Relations Specialist (LHI) will maintain a successful working relationship between LHI and network providers through working with many varied clinical delivery systems. Being able to understand and identify the best alignment of appointment requirements to clinical times available within the varied clinical delivery systems. Communicate with internal and external customers to ensure the most efficient use of time to accomplish department goals and contract requirements.  We are open for member calls Sunday - Saturday from 7:00 am to 7:00 pm.
Primary Responsibilities:
  • Assess and resolve scheduling concerns, developing and implementing solutions in many varied clinical delivery systems.
  • Negotiate days and times that align provider needs and LHI business objectives.
  • Manually assign appointments to qualified providers using the current provider network.
  • Continually communicate with Veteran Services team members and other departments to accomplish mission tasks related to scheduling procedures.
Required Qualifications:
  • High School Diploma or GED
  • Must be able to work Monday - Friday 8:00am to 5:00pm with rotating Saturday shift every other week from 7:00am to 4:00pm. During the weeks they work their Saturday, they would have a day off during the work week
  • 1+ years related experience (provider relations, network management, customer service, negotiations, account services and / or account management)
  • Proficient experience with Microsoft Word (creating and editing documents), Microsoft Excel (creating spreadsheets and general navigation) and Microsoft Outlook (email and calendar)
 Preferred Qualifications:
  • Prefers a Bachelor’s Degree or higher in Business, Marketing and Communications or healthcare related field
  • 2+ years of experience in provider relations, network management, customer service, negotiations, account services and / or account management is preferred
  • Medical, dental, or healthcare insurance experience
  • National Career Readiness Certificate
  • Medical or dental knowledge
  • Database experience / education a plus
Soft Skills:
  • Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities and in making work related decisions within internal departments
  • Ability to develop strong professional relationships while demonstrating a clear understanding of complex internal business structures
  • Proven ability to effectively problem solve while utilizing strong customer service skill sets
  • Interpersonal skills
  • Ability to work independently in a fast-paced environment, flexible and adaptable to changing situations
  • Ability to plan and prioritize effectively
  • The ability to speak clearly and concisely while conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
Building diverse, high quality provider networks is creating greater access to health care and improving the lives of millions. Join us. Learn more about how you can start doing your life's best work.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Keywords: La Crosse, WI, clinical delivery systems, provider relations, network management, customer service

Job Details

  • Contest Number755196
  • Job TitleVA Relations Specialist (LHI) - La Crosse, WI
  • Job FamilyNetwork Management
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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