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Veteran Services - Lead (LHI) - La Crosse, WI

UnitedHealth Group

La Crosse, WI
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Job Details

759486 Veteran Services Lead LHI La Crosse WI

Veteran Services - Lead (LHI) - La Crosse, WI (759486)

Position Description

At Optum, the mission is clear:  Help people live heathier lives and help make the health system work better for everyone


LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well-being of Americans.

By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.


LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on-location services, patient-specific in-clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.


There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.

The Veteran Services Lead will be responsible for quality service monitoring, performance feedback and prioritizing of daily tasks in order to meet departmental task initiatives. Foster communication between Provider Network Specialists and internal/external customers in a high volume, fast paced, deadline driven and goal structured environment. Provide support to staff in order to ensure that LHI’s contractual obligations and the departmental objectives are achieved.

Primary Responsibilities:
  • Support and develop staff in an effort to communicate with internal and external customers more effectively
  • Troubleshoot issues related to internal and external customers
  • Provide responses to Customer Satisfaction Surveys and Contract Discrepancy reports after research of these concerns
  • Determine appropriate outcome of provider status based on research performed
  • Mentors / monitors the efforts for the recruitment and contracting of providers - including fee negotiation, manual assignment of orders and retrieval of missing exam documents
  • Implement and enforce policy and procedure modifications to Provider Network Specialists
  • Report daily task numbers and order status to department supervisor and manager
  • Participate in miscellaneous duties as assigned
  • Travel to conferences for provider recruitment
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of related experience in either provider relations, network management, customer service and / or negotiations experience
  • Demonstrated leadership experience related field
  • Proficient in Microsoft Outlook (calendar and emails), Microsoft Excel (general navigation, creating and editing spreadsheets), Microsoft Word (create and edit documents), and Microsoft PowerPoint (create and edit decks / presentations)
Preferred Qualifications:
  • Bachelor’s Degree (or higher) in Business or healthcare related field
  • Demonstrated ability to negotiate rates and manage subcontractor relationships
  • Medical, dental, or healthcare insurance experience
  • Marketing / Sales experience and medical or dental knowledge
  • National Career Readiness Certificate
  • Possess a working knowledge of medical and dental terminology
  • Database experience such has MedNet
Soft Skills:
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment, flexible and adaptable to changing situations
  • Excellent teamwork and leadership skills; ability to perform detailed work with a high degree of accuracy
  • Strong analytical thinking; multi-tasking, organizational and time management skills
  • Must be able to problem solve and propose solutions
  • Ability to influence and negotiate through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization
  • Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities under extreme deadlines
  • Must have the ability to monitor and lead the activities of others

Careers with LHI. Our focus is simple. We’re innovators in cost-effective health care management. And when you join our team, you’ll be a partner in impacting the lives of our customers, and employees. We’ve joined OptumHealth, part of the UnitedHealth Group family of companies, and our mission is to help the health system work better for everyone. We’re located on the banks of the beautiful Mississippi River in La Crosse, Wis., with a satellite office in Chicago and remote employees throughout the United States. We’re supported by a national network of more than 25,000 medical and dental providers. Simply put, together we work toward a healthier tomorrow for everyone. Our team members are selected for their dedication and mission-driven focus. For you, that means one incredible team and a singular opportunity to do your life’s best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: provider relations, network management, customer service, negotiations, negotiation, supervisor, lead, veteran, La Crosse, WI

Job Details

  • Contest Number759486
  • Job TitleVeteran Services - Lead (LHI) - La Crosse, WI
  • Job FamilyNetwork Contracting and Pricing
  • Business SegmentOptumCare

Job Location Information

  • La Crosse, WI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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