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Vice President Client Relationships - National Accounts

UnitedHealth Group

Chicago, IL
Job Code:
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Job Details

Vice President Client Relationships - National Accounts(Job Number:708151)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Position reports to the National Accounts SVP, GM of the West / East respectively and manages large, complex clients. This person will manage 8 to 10 clients based on membership size, growth potential and complexity of the client.


Primary Responsibilities:

  • Leads enterprise wide relationships
  • Seeks to understand key elements of a client's business environment
  • Helps clients understand and solve their unique business challenges
  • Identifies enterprise wide opportunities
  • Utilizes consultative selling skills
  • Develops and leverages relationship within multiple touch points (HR, procurement, finance, business development, C-suite, etc.)
  • Establishes both personal, and National Accounts, credibility within UHG and externally with client leadership
  • Partners strategically with clients to identify growth, cross-sell and retention opportunities
  • Directs strategic, client specific initiatives which deliver "value add" services through the execution of client business plans
  • Translates ideas into deliverables
  • Establishes and maintains strong and appropriate level relationships with clients and consultants; ensures UHG management has client specific "executive/board" level contacts
  • Responsible for growing the membership and revenue on assigned accounts, and maintaining or increasing profit levels
  • Clearly identifies, maps and tracks decision makers/influencers and the decision making progress within the client organization
  • Demonstrates exceptional negotiation skills
  • Actively seeks and engages in community activities, looking for those that align with client's interest
  • Actively participates in specified National Accounts leadership meetings, conference calls, and case reviews
  • Provides data and reports to National Accounts leadership for pipeline reporting
  • Provides feedback to management on market trends as represented by our clients
  • Coordinates and influences superior client service delivery by developing and maintaining strong inter-company relationships
  • Removes barriers to ensure service excellence and delivery
  • Effectively manages escalated issues; helps remove internal/external obstacles to meet client expectations
  • Provides support and guidance to SCE for renewals and RFPs; assists in negotiating with underwriting ad UHG partners
  • Participates and supports external claim audits for assigned cases by attending on-site audit close out meeting, internal response and remediation preparation meetings and client auditor review meetings; assist with ongoing resolution
  • Manages the client teams (SCE, CM, etc.) on assigned accounts providing  leadership, coaching, and oversight
  • Responsible for career development of SCEs on assigned accounts
  • Serves as an influencer in the MAP process, but does not directly manage personnel
  • Creates a team oriented work climate both within and across UHG
  • Collaborates and coordinates with Client Development to maximize market opportunities
  • Provides senior level support in the development and management of consultant relationships and participates in corresponding activities
  • Manages client receivables on assigned cases
  • Maintains a high level of healthcare industry knowledge
  • Understands and communicates goals, operating principles, strategies and competitive position of UHC

Job UHC Direct Sales
Primary Location US-IL-Chicago
Other Location US-MN-Minneapolis, US-OH-Columbus
Organization E&I Natl Accts Clnt Relations
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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