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Vice President, Life Event Growth Opportunities

Prudential


Location:
Newark, NJ
Date:
12/15/2017
2017-12-152018-01-14
Job Code:
443358
Prudential
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Job Details

Position Title: Vice President, Life Event Growth Opportunities
Job Code: 443358
Job Location: New Jersey-Newark
Description:

Who we seek:


Do you think about humans and how we deal with life events?  How we make decisions and how we can simplify our interactions, engage, and serve over 20M customers and their family members.


Do you want to work in a startup environment but within a large stable company?


Are you ready to take accountability for some of our company’s key strategic initiatives?


Do you recognize the importance of a strong organizational culture and can motivate a fast-paced, results-oriented team that is technology enabled, without regard for organizational reporting lines?  

 

If so, we may have an exciting new opportunity for you at Prudential.

The Customer Office at Prudential is a team that merges the entrepreneurial spirit of a start-up with the stability of one of the world's most established financial services companies to deliver best in class experiences to our customers.  It’s an exciting and engaging environment with an agile mindset where team members are encouraged to expand their skills, test creative boundaries, share new ideas, and, most importantly, have fun.

Our organization is seeking a senior business executive to define and own its end-to-end strategy for a few key, life event driven populations.  Successful candidate will have a proven track record of building organizations and delivering results.


In this role, you will be addressing (think mini CEO) of a multibillion dollar opportunity.  You will be accountable for driving the development & execution of key customer growth strategies.  You will collaborate closely with business leadership across Prudential to identify opportunities among two key customer segments, develop the strategies and initiatives to capture that opportunity, and drive the cross-channel, cross-business execution with the responsibility for outcomes, budgets and KPIs.  You will lead the efforts and partner with business teams, product management, marketing, sales, service, and technology teams to deliver an exceptional customer experience and significant economic outcome for the customer and the company.


This is a senior level role engaging with teams in multiple geographic sites, and entails careful business planning and resource scaling, economics based business thinking, and quick decision making.  You are an operator who will engage frequently with senior level executives across the company, negotiating with internal and external partners to drive a start-up like business within a Fortune 100 company. 

Responsibilities include:

  • Understanding, developing and owning the end-to-end (from idea to results) strategy for a few key growth segments.  Your goals will be to optimize that relationship and to retain "money in motion.” 
  • Delivery of highly interactive, end-to-end customer experience including phone, paper and digital channels.  
  • Deepen relationships with potential customers by providing easy digital portability services, to retain asset outflows/gather assets.   
  • KPI accountability for the customer segments, including revenue and cost drivers, customer engagement metrics, budget management and refining strategic drivers based on outcomes. 
  • Serving as a cultural ambassador for a fast-paced, technology-enabled, customer-centric financial services work environment. 
  • Strategic communication, willingness to learn and intelligent risk taking.  
  • Cross-functional team and talent management.

  • Bachelor’s degree in Marketing or Management or equivalent; MBA preferred.  
  • Minimum 10 years of experience in financial services, preferably in the Wealth Management or Investment Strategy area.   
  • P&L ownership a plus.  
  • Proven track record of successful customer facing solutions execution.  
  • Consumer financial services industry knowledge and empathy towards customer needs.   
  • Excellent time management / organizational and negotiation skills.   
  • Strong communication and hands on presentation creation and delivery skills.   
  • Strong leadership skills in building, motivating, and operating a diverse team.  
  • Ability to go deep into the details as warranted – both a planner and a “doer." 

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
Job Function: Other
Schedule: Full-time
Apply on the Company Site
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