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Vice President of Revenue Services Program Office - Philadelphia, PA

UnitedHealth Group

Philadelphia, PA
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Job Details

737360 Vice President of Revenue Services Program Office Philadelphia PA

Vice President of Revenue Services Program Office - Philadelphia, PA (737360)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

This role leads Revenue Services Program Office for Optum360's client relationship with Quest Diagnostics, including strategic planning and system development efforts. Operates cross functionally and across regions to identify and improve billing and collection processes. This individual drives the annual capital budgeting and IT development & prioritization activities for Revenue Services operations.


The qualified candidate will a high level of leadership capacity, analytical skill, technology acumen, influencing and collaborative capabilities to be successful in delivery of the following requirements:


Primary Responsibilities:

  • Acts as the change agent to drive Revenue Service results in meeting and exceeding goals; establishes regular points of communication and collaboration

  • Acts as thought leader, working with Revenue Services operational leaders who are dedicated to Quest Diagnostics’ receivables, to create future state actionable improvement plans that are in line with business strategies

  • Manages sponsor and stakeholder expectations and delivers the expected results

  • Lead the development of system functionality for all functions within Billing, such as:

    • BDE / BDA

    • Client

    • Third Party

    • Patient and Banking

    • Manages initiatives that drive improvement within Revenue Services

  • Leads Project Managers and Directors to develop and establish project plans across systems and operating functions

  • Establishes common metrics, analytics and reporting

  • Leader in Quest Diagnostics' Invigorate Program for Billing-flagship initiatives to include but not limited to: Bad Debt, Productivity, and as a partner to the Director of Reimbursements and Payer Relations, ensure reimbursements are met

  • Facilitates Revenue Services presentations on IT related initiatives to Quest Leadership and other high level initiatives, as required

  • Manages portfolio of initiatives. Accountable for execution, on time, on budget and meeting results

  • Drives technology requirements and works with Quest Diagnostics IT to ensure requirements are met

  • Provide leadership on regular business reviews such as Monthly business reviews, SWAT team reviews and necessary site visit reviews

  • The Vice President of Revenue Services Program Office will manage a department of ten direct reports, all of whom are subject matter experts in the Revenue Services business

  • Additionally, the Vice President, Revenue Services Program Office will recommend salary actions, conduct performance reviews, train staff, assign and review work, etc. and review promotions, hires, terminations for this group

Required Qualifications:

  • Bachelor's degree or equivalent experience

  • 8+ years in Operations management

  • 5+ years in Project Management

  • 5+ years in a leadership capacity

  • Demonstrated project and program management; shifts between the big picture and small, but critical details

  • Comfortable working through detailed issues

  • Must be able to influence others:

    • Business Acumen

    • Drive for Results

    • Command Skills

    • Building Effective Teams

    • Timely Decision Making

    • Managerial Courage

    • Problem Solving Skills

    • Verbal and Written Communications

    • Creative

    • Persistent

    • Planning and Organizational Skills and Effective Interpersonal Skills


Preferred Qualifications:

  • Master's degree

  • Project Management certification


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Vice President, VP, Revenue Services, operations management, project management, Philadelphia, PA, Pennsylvania

Job Details

  • Contest Number737360
  • Job TitleVice President of Revenue Services Program Office - Philadelphia, PA
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

  • Philadelphia, PA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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