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Vice President Strategic Client Partnerships - West Region


Elk Grove Village, IL
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Job Details

Company ADP USA

Job Title: Vice President Strategic Client Partnerships - West Region

JobID: 5000220191006

Location: Elk Grove Village, IL, 60007, USA

ADP is hiring a Vice President, Global Strategic Client Partnerships - West Region. This critical position will serve as leadership role in the West region as a field extension of the General Management team for ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP's largest, most complex enterprise level clients, comprised of global complex clients, across multiple geographies. Key areas of focus include leadership across the geographies and oversight of the account portfolio by his/her team. Dotted line alignment to the General Managers to properly align business strategies which deepen the client executive relationships across all regions of ADP. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. This leader requires a strong combination of sales / complex relationship building skills and strong business and financial acumen. This individual will be provided P&L responsibility and responsible for development of overall business strategies. Success in this role can be defined by year over year increases in metrics related to: team stability and strategic growth, additional business, stabilization of the client portfolio, client satisfaction, associate engagement, referenceability of the existing client portfolio and client retention. Job

Leadership Focus
* Direct management of a client partner team in our Midwest and West office
* Manage high performance team
* Develop and coach multi-cultural team across the region with limited face-to-face interaction
* Drive performance discussions and strategies to ensure goals
* Provide constructive performance-shaping feedback; execute staffing decisions accordingly
o Identification of a succession plan within the team
* Establish internal productive & strategic professional relationships with key stakeholders with assigned client accounts such as service, sales and leadership across ADP
* Oversee the team and lead in a support role
* Proactively asses and clarify the clients who are supported in the portfolio on ongoing basis with peers worldwide
* Set strategic objectives along with stakeholders across the business to establish mutual performance objectives in the assigned team portfolio
* Ensure appropriate utilization and consistent execution of reporting, tools, communications, processes, client retention and metrics
* Maintain a key global client assignment, including at least one large, complex client Competencies for Success:
* Business Leadership: Creative ideation and leadership which articulate, motivates and creates successful teams
* Germinate ideas and incubate team members to ensure they succeed
* Set strategies along with peers directionally
* Collaboration and set outcomes towards the desired future
* Results Accountability: Focus on ensuring we attain client objectives 

* Holds self and others accountable for executing the strategy

* Encourages and innovative problem solving

* Organizes available resources and provides systems to support successful execution

* Models a disciplined approach to problem-solving and decision-making
* Financial Management: Applies understanding of ADP financial levers to achieve business results

* Understands ADP Business Model; able to drive revenue and profitability

* Consciously leads activities with a view to creating shareholder value
* Utilizes key metrics to analyze business situation Market Leadership: Leverages changes in the external world as catalysts for growth Client-Focus:
* Explicitly factors client perspective into decision-making

* Understands clients' business challenges and the markets they serve.

* Seeks client feedback to inform business decisions

* Recognizes how ADP products and services enable clients to grow their business. Outside-In Perspective:
* Understands and acts on trends in the external environment

* Knows the competition and the likely impact of their actions on ADP clients

* Accounts for implications of cultural, global, and political differences in conducting business in the Global Market

* Anticipates changes in the market and takes appropriate action to influence the marketplace Bias for Growth:
* Takes bold actions to strengthen results.

* Willing to take action that may be disruptive to achieve business goals and manage the consequences.

* Identifies opportunities to enhance the organization to meet needs of the client, the business and shareholders.

* Challenges the status quo to improve performance.

* Strong presentation, meeting management and relationship management/servicing skills

* Ability to challenge the current state and make a compelling case for change

* Drives continuous improvement and operates with flexibility

* Significant understanding of HCM concepts with the ability to represent a broad range of ADP disciplines and solution platforms

* Comprehensive industry and competitive knowledge with an external network of expertise

* Exceptional verbal and written communication skills -- to be applied equally with external audiences and internal constituencies. 

* Extensive travel required. Organizational Alignment:
* Reports to the VP, Client Partnerships Education/Technical Qualifications:
* 10-12 years of directly related experience

* Proven history of individual and team results

* Bachelors Degree or equivalent in Country of residence; advanced degree a plus

* Minimum of 3-5 years Direct Large Global Account Management required

* Industry accreditation a plus ( ie, CPP, GPHR)

* Minimum of 3-5 years Consulting experience a plus LIEXEC

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