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Vice President, Wellbeing, EAP & Worklife Services - Eden Prairie or Telecommute

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Vice President, Wellbeing, EAP & Worklife Services - Eden Prairie or Telecommute(Job Number:713902)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


This individual sets and leads the strategy responsible for enabling top-line profitable growth, driving expense management, and margin expansion for the Wellbeing, EAP & WorkLife Services product portfolio globally. Through leadership of international and domestic teams this role will be heavily engaged in increasing operational excellence including oversight of all end-to-end performance metrics, including NPS, quality, service, and performance guarantees. Partners as a Senior Leader to drive innovation in the product portfolio which is aligned and relevant to current and future demands within the industry. Indirect responsibility for operational / call center services and the member experience; network performance; quality assurance; reporting and analytics; and performance management practices. Partners with adjacent Optum product areas such as Prevention services; Behavioral Health; Advisor services; Optum International; Optum Bank; United Healthcare; and vendor / academic and professional organizations. Oversees the integration of people, process and technology disciplines to ensure the delivery of a best in class consumer experience. Plays a critical role supporting the Growth Office across sales activities including customer presentations; pricing and performance guarantees; marketing; proposal development; and operational customization to meet customer needs. Hires and develops a high-performing workforce, and creates a winning culture that inspires individuals to achieve their full potential. Represent Optum in public forums, professional organizations and publications; and other market-facing activities.

Primary Responsibilities:

  • Develops the overall operational strategy for the enterprise Wellbeing, EAP and Worklife services business globally, and aligns resources to achieve/exceed financial targets. Heavy emphasis on driving bottom-line IOI growth and margin expansion which yields improvements in year-over-year profitability
  • Serves as a key voice and influencer, internally and externally, representing EAP strategy for our global business as an enabler to Optum’s Prevention business long term Wellbeing strategic roadmap
  • Leads operational excellence focusing on leveraging business partners to identify opportunities to improve business processes and internal efficiencies, reduce cost and create product / service synergies, improve access and the member experience
  • Lead an organization of approximately 175 employees (direct and indirect), effectively delivering team performance leadership, talent development and workforce management and employee engagement
  • Fosters strategic and collaborative relationships with key business partners including Consumer Solutions Group Senior Leadership, the Growth Office, IT, account management, finance, quality, claims and human capital
  • Conducts ongoing assessment of industry market and internal operating business risks / opportunities and executes strategies to mitigate / capitalize as appropriate
  • Leads systemic process improvement initiatives in collaboration with other Optum divisions, such as shared services, marketing, network management, reporting and analytics, quality, IT / PMO, and finance
  • Partners with Optum International and internal EAP Leadership to support consistent service delivery to multi-national customers across the globe. Ultimate accountability for international EAP market and financial strategy
  • Ensures the gathering of business requirements for technology and other key organizational projects, and oversees a capital budget
  • Leads the development of respective annual business plan and oversees the execution of key initiatives
  • Ensure management of BenEx, OpEx, and indirect expenses which reduces service delivery costs on a membership-adjusted pepm basis
  • Acts in partnership with UHG Business Resiliency and Disaster Recovery activities to respond to critical incidents impacting the enterprise, our customers, and the general public

Job General Operations Management
Primary Location US-MN-Eden Prairie
Other Location 
Organization Personal Health
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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