Virtual Partner Account Manager

  • Location:
    Seoul, Seoul-Teukbyeolsi, Republic Of Korea
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
    Professional
  • Technology Interest
    Networking
  • Job Id
    1224019
New
What You'll Do
The Virtual Partner Account Manager (VPAM) is responsible for managing a portfolio of Partners from a planning, enablement and partner development perspective. Simply, you will be helping our Partners grow their business with Cisco. This will require both a proactive approach to developing the overall business as well as being highly reactive and available in responding to partner queries and requests for information. This role is in one of the most exciting and dynamic parts of the company, Virtual Sales.

Key Responsibilities:
• Be the primary day to day point of contact for those partners managed in terms of Planning, Partner enablement and development, and any other sales / non-sales opportunity-specific queries
• Create awareness and drive revenue growth leveraging Cisco programs and be able to articulate the business benefits (rebates, incentives)
• Drive, manage and support on Marketing campaigns, both bespoke and related to the Partner Plus program (as relevant). Facilitate the securing of funding for Marketing initiatives with the relevant stakeholders, and act as the internal Cisco coordination point for Marketing AM's within the partner's organization
• Training - identify any gaps in partner knowledge base/qualifications and educate the partners on all available sales and technical training resources within Cisco. Prepare a training plan for each partner aligned to the wider Partner Plan, and be accountable for driving execution against that plan. Facilitate enrollment to any relevant training programs
• Cisco Certifications/Specializations - Identify the optimal strategic path for each partner and offer guidance on the process of achievement. Be proactive in helping the partners renew relevant certs/specs
• Drive growth of Cisco business growth as a share of partner's business by driving above listed activities and mindshare with the partner

Who You'll Work With
You will be part of the Global Virtual Sales & Customer Success (GVS&CS) team at Cisco, working with Partners.

Who You Are
Required Competencies:
1. Forecasting and Pipeline Management: Applying knowledge of sales trends, market drivers, and key customer issues and opportunities to do strategic account planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish broad territory objectives and sales strategies; using knowledge to identify and cultivate future sales opportunities to build a strong pipeline
2. Building Influential Relationships: Working collaboratively with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships
3. Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty
4. Negotiation: Effectively exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal
5. CXO Relevancy: Adding value by proactively identifying business opportunities for the customer/partner, conveying a firm understanding of the customer's/partners business and political drivers, displaying executive presence by building rapport and credibility; effectively influencing other people to accept a solution; clearly connecting solutions to business needs
6. Critical Thinking: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences


Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere – From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
• We benefit everyone – We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

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