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Voice/Data Network Analyst - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Voice/Data Network Analyst - Eden Prairie, MN(Job Number:701277)

Position Description:

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM

Primary Responsibilities:

  • Break/Fix: Level 2 remote and local assistance for any hardware software and Cisco Call Manger, desk phones, softphones, WebEx and related telephony incidents. This includes configurations/upgrade assistance.

  • Collaboration: Working with Call Center, Network connections, and Desktop engineering teams to resolve complex issues.

  • Asset Management: Verify/update central asset inventory database.

  • Asset Recovery: Asset Management processes associated with upgrades to existing equipment and/or purchases resulting from a service/repair request. This process includes verifying and updating the central asset inventory database.

  • Service Request: This process pertains to any of the following event types:

  • Installation & Integration: Process of installing a device including all hardware and software, as well as any associated integration with existing network and software infrastructure.

  • Deployments: Any physical relocation of hardware and/or any hardware or software installation, upgrade, or update.

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or abilities required.

Job Voice/Data Networking
Primary Location US-MN-Eden Prairie
Other Location 
Organization End User Technology Services
Schedule Full-time
Number of Openings 1
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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