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Voice MACD Provisioning Analyst


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Job Details

Company AT&T

Job Title Voice MACD Provisioning Analyst

Jobid att4-5899877

Location: Bratislava, SVK

Description Location: Aupark, Bratislava, Slovakia

Working hours: 24/5, different shifts (primarily 14:00 – 22:00 CET)

We are currently looking for a new team members in Bratislava. Great opportunity to start your career in AT&T.

**Roles and Responsibilities:**

- On-time provisioning of customers’ Move, Add, Change and Disconnect (MACD) requests

- Daily active cooperation with internal and external AT&T Resources to complete provisioning tasks

- Managing own work, efficiency and quality in order to provide outstanding customer support

- Meet the required / requested time and quality targets

- Phone and email communication with the clients (requestors, site contacts and end-users).

- Phone and email communication with other teams and AT&T Vendors.

- On-call support for clients (24/7 stand by password reset line) and for technicians

**Key Competencies and Skills:**

- Excellent level of English – written & spoken

- Advanced PC knowledge

- Ability to quickly learn and adapt to challenging working environment

- Ability to work in tight deadlines

- Flexible, stress resistant team player with analytical thinking and problem solving abilities

- Great interpersonal/communication skills

- Willingness to appropriately go beyond the scope of one’s job to meet commitments made to others

- Experience with Avaya/Cisco Voice equipment and networking knowledge (CCNA) is a major advantage

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