Voice/Video Operations Engineer - Hosted Collaboration (HCS)

  • Location:
    San Jose, California, US
  • Additional Location(s)
    Richardson, Texas
  • Area of Interest
    Engineer - Network
  • Job Type
  • Technology Interest
    Collaboration, Video
  • Job Id
***THIS POSITION REQUIRES US CITIZENSHIP DUE TO GOVERNMENT REQUIREMENT***  Who You'll Work With  The Cloud Collaboration Technology Group (CCTG) is a $1B business unit that develops primarily cloud based collaboration software solutions, and is an integral part of the $4.4B Collaboration portfolio at Cisco, which is investing heavily to transform the future of collaboration experiences for our end users.  CCTG's vision is to be the recognized industry leader in the Cloud Collaboration market as well as to be the industry beacon that attracts top talent. Our strategy is to sustain innovation in our current $1B product line, and to develop innovative new products for the future that expand and positively disrupt our market. We will do all of this, and build a next generation cloud platform with APIs and an ecosystem that deliver tangible business outcomes enabling our customers to get more jobs done!  What You'll Do We are the Audio/Video operations team for Cisco's Cloud Collaboration. In this role, you will gain insight on the detailed functionality of Cisco Voice and Video products and partner with all distributed elements of the service chain.
Role & Responsibilities 
  • Provide support for Federal customers in the Federal environment.
  • Provides second/third level technical support for voice and video technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
  • Provides technology/product training and intellectual property material as required.
  • Acts as focal point for large account network problem resolution.
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems.
  • Submits complete and correct bug reports in area of expertise.
  • Interacts across other technical teams and development teams at peer level.
  • Acts as a technical expert and provides support on a world-wide basis.
  • Generate clear and concise documentation in the form of case notes, technical tips and white papers.
Who You Are The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology.
Minimum Qualifications
  • Must be a US citizen
  • Minimum 3-5 years' experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering the Voice and Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
  • Knowledge of Cisco Call Manager and CUBE.
  • Knowledge of Protocols - not limited to: VOIP, H.323, SIP, RTP, SRTP
  • CCNP Voice required
  • Experience working on IOS voice gateways, dial peers, and unified call processing (UCP)
  • Basic understanding of Linux
Desired Skills
  • CCIE Voice/Collaboration preferred
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.
We Are Cisco.


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