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VP HCM Service Leader (West Region)


Tempe, AZ
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Job Details

Company ADP USA

Job Title: VP HCM Service Leader (West Region)

JobID: 5000220682406

Location: Tempe, AZ, 85282, USA

Unlock Your Career Potential: ADP is hiring a VP Human Capital Management Service Leader - West Region. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility. Provide Strategic oversight and support to ensure high client satisfaction and retention for the client base in one of the three client markets. Drive consistent high quality client service for HCM product and accompanying services. Engage with senior leadership to ensure service standards are in line with and exceeding contractual levels. Provide structure and environment that enable leaders and associates to provide Stellar Client interactions. Provide strategic support to the sales, marketing and business alliance partners to reinforce our value proposition and drive sales growth and profitability. Support business development opportunities in order expand and enhance market position. Partner with Implementation leadership to align Service and Implementation resources to seamlessly onboard new clients. Partner with Relationship Management leadership to ensure the value of the Comprehensive Services offering is delivered to clients. Strategic alignment with internal vertical service partners to ensure a holistic "One ADP" client experience. Align client service strategic focus and streamline business processes to support an efficient, effective and scalable business model to achieve profit margins. Create and manage department budgets and performance. Develop strong leadership skills within direct report organization as well as cross matrix leaders outside of direct reports developing core strengths in strategic thinking, negotiation, business financial management and leading leaders. Build and effectively lead a virtual and diverse team of professionals in a high growth and fast paced environment. Monitor staffing and metrics to ensure adequate staff to support the client relationships to deliver service excellence. Monitor and anticipate strategic workforce planning needs to meet future business growth plans and financial objectives. Drives associate engagement, retention, talent/career development and appropriate programs to enhance the service function, performance and associate development. Leads to ensure the relationship management organization has highly effective and professional associates, dedicated to achieving and surpassing service goals. Develop and/or enhance performance management metrics that provide leaders and associates with client level and associate level performance data allowing them to be more predictive and proactive on service delivery, service staffing and overall client satisfaction gaps. Develop leadership skills in top leaders and high potential management in areas of fiscal management, strategic thinking and organizational leadership and motivation Align with other Comprehensive Services Senior Management to make the best use of client feedback and market information to enhance the product offering. Partner with them on business service strategies for a seamless client experience. Collaborate with C-Level Clients as well as Broker and Private Equity Channel Partners, participate in Client Advisory Councils, Focus Groups and other Voice of the Client events. Drive organizational alignment and delivery of MBO's and business goals for Comprehensive Services, execute on innovative means to achieve such goals Flexible leadership skills required in a high growth business environment Own the procedures, processes and project management tools required to support the delivery of exceptional service to our clients. Develop and maintain cohesive and standard processes that will enhance the client experience. Some travel required. Performs other duties as required. QUALIFICATIONS Education A Bachelor's Degree in Business Administration or other related field. Experience 10 + years of experience managing exempt level professionals in a client service or professional consulting environment. Knowledge of Human Resources, Benefits and/or Payroll policy is a definite asset. Excellent written and oral communication skills with a proven track record of interacting with clients. Proven ability to drive decisions and actions among diverse groups within a highly matrixed organization to achieve goals. Skills Ability to encourage different and innovative approaches to addressing business opportunities. Must possess a strong knowledge of the industry and competition. Strong comprehension of ADP's products and process. Demonstrated proficiency in conflict resolution and the ability to find solutions that best fit the client needs. Exceptional ability to deal with rapid changes and ambiguity. Skilled in identifying and addressing marketplace trends. Excellent organizational interaction skills; ability to lead and influence outside direct line of authority. Demonstrated thought leadership, analytical skills and decisiveness. Resilience; ability to recover readily from adversity LIEXEC

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