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VP State Incentives

ADP


Location:
Atlanta, GA
Date:
06/16/2017
2017-06-162017-07-15
Job Code:
5000188722206
ADP
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Job Details

Company ADP USA

Job Title: VP State Incentives

JobID: 5000188722206

Location: Atlanta, GA, 30309, USA

Description:
Responsible for providing strategic and operational leadership for Tax Credit Business Incentives. Manages Client Relations and Tax Operations functions focused on providing Federal and State incentive calculations to clients. Accountable for meeting, exceeding, and growing financial and operational excellence targets. Partners with General Management, Marketing, Development, Finance and Human Resources to achieve sales, revenue, profit and client retention objectives.
* Responsible for driving BI product management and strategy by liaising with product management and development to ensure that product enhancements and strategic development are continually explored and business requirements are appropriately defined and prioritized
* Responsible for driving the development, communication and implementation of effective growth strategies and operational processes as it relates to the BI product.
* Unyielding focus on share growth opportunities. Design, develop, and present new ideas to further revenue. P&L responsibility for BI business
* Partners with other senior management to develop short and long term strategies and is responsible for implementing these strategies.
* Focused on generating interest in Tax Credit products for existing clients through add-on opportunities. Focused on Customer Retention, Client Satisfaction and support of Sales effort with prospective clients. May participate in sales presentations or position Tax Credits' products with a client and sell add-on business.
* Provides product direction in terms of keeping step with other ADP products and services that can be used in conjunction with Tax Credit Services. Also provides recommendations for product changes needed to achieve operational excellence and competitive advantage.
* Accountable for the project management and customer support for all BI clients with a strong focus on Customer Retention.
* Responsible for managing elevated client expectations and proactively understanding client issues that may have an impact on the success of the project. Responds to escalated project issues and works to resolve issues appropriately.
* Responsible for the successful implementation of all sold business on time, within budget and delivered with a high degree of quality. Coordinates project scope and strategy-planning sessions with team members and clients to help define the strategy that will be utilized. Ensures sales, client and tax processing team members understand the product strategy and get commitment to the project timeline and deliverables.
* Establishes a strong business relationship between the client and ADP. Acts as a liaison between the client and ADP serving as the internal client advocate. Positions themselves with the client's key members and decision makers to better understand the client's short and long-term needs.
* Responsible for the day-to-day operations of Tax Credits BI. Works closely with areas to improve current processes and procedures on order to improve efficiencies, reduce costs and improve quality.
* Provide coaching, counseling and direction to direct reports to ensure their continued professional growth and development.



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