WebEx -Video Engineer (VCS,VCSE,MCU,TMS)

  • Location:
    Bangalore, Karnataka, India
  • Area of Interest
    Engineer - Software
  • Job Type
  • Technology Interest
  • Job Id

What you’ll do
Provides second/third level technical support for Video technologies-VCS, VCSE, MCU, TMS, to Cisco customers, partners, account teams, and other
Technical Assistance Center engineers.

Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
Provides technology/product training and intellectual property material as required.
Acts as focal point for large account network problem resolution.
Effectively utilizes moderate to complex lab setups to recreate and solve problems.
Submits complete and correct bug reports in area of expertise.
Interacts across other technical teams and development teams at peer level.
Acts as a technical expert and provides support on a world-wide basis.
Generate clear and concise documentation in the form of case notes

Who you’ll work with

We are the Video operations team for Cisco WebEx and In this role, you will gain insight on the detailed functionality of Cisco WebEx Video
products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies,
evidenced by the ability to expand upon core knowledge.

Who you are  

Minimum 3-11 years' experience and a combination of designing, deploying, configuring, supporting, trouble shooting,
debugging and administering the Video products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
Knowledge of Protocols- VCS, VCSE, MCU, TMS, VOIP,H.323, SIP, RTP, SRTP
Basic understanding of Linux
Experience with Cisco Video products and protocols.

Desired Skills
Experience with Cisco Video products and protocols.
Highly organized and detail-oriented. 
Team player that works well in collaborative and matrix management situations.
Solid understanding and experience working with high availability, high performance,
multi-data center systems. 
Critical thinking and problem solving skills.

Why Cisco 
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected.
Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private
sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To
Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at


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