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Weekend Support Coordinator

PepsiCo Inc.

Plano, TX
Job Code:
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Job Details

JobId: 132191BR
Job Title: Weekend Support Coordinator
Location: Plano, TX
Category: Supply Chain


Job Summary:

The purpose of the weekend support coordinator is to provide track and trace and account management support Thursday through Monday 8:00 am to 5:00p.m. The nature of the work is both proactive in supporting load tracking and reactive in responding to customer requests. The role will be responsible for setting customer appointments to insure customer RAD expectations and/or KPI's are met, as well as supporting track and trace efforts on the weekend to establish current load statuses and updating in brokerage system and providing any needed alerts for loads with issues.


The role must be able to effectively prioritize and schedule 50 shipments per day in a manner that meets on time pick up, delivery, maintain hours of service requirements, and accountable to key brokerage SOPs and EDI processes. Also responsible for providing track and trace during weekends as required by the business.


  • Timely order entry and customer delivery appointment scheduling
  • Carrier compliance to track and trace check calls
  • Carrier compliance to defined EDI processes
  • Proactive shipment tracking and customer alerts for known anticipated service gaps

Scope of Interactions:

  • 80% External - New and existing customers
  • 20% Internal - Collaboration with business development, account management, and leadership team

Key Skills / Experiences:

  • Ability to effectively communicate with customers, OTR drivers and dispatchers in a professional and constructive manner.
  • Strong passion for customer service and logistics excellence
  • Ability to learn and update brokerage transportation management system
  • Ability to effectively interact and build a favorable business relationship with all carriers and customers
  • Willing and able to assist with load coverage and account management duties
  • Ability to operate and flourish in a fast paced business start up
  • Strong team player and committed to teamwork in all situations
  • Willingness to embrace change and all other assigned duties for the greater good of the team.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law ( & EEO is the Law Supplement ( documents by copying and pasting the appropriate URL in the address bar of your web browser.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Job Ref: 132191BR",
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Performance with Purpose

Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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