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WFM Business Analyst - Multiple Locations

UnitedHealth Group

Kingston, NY
Job Code:
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Job Details

WFM Business Analyst - Multiple Locations(Job Number:727918)

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)


As a WFM Business Analyst, you will coordinate with Operations, Planning and the Workforce Effectiveness team to identify the WFM tasks which address the needs of the business. You'll partner with the Manila Manager and Analyst to balance the workload and ensure flawless execution of tasks. In this role, you will provide play book direction, audit current tools for areas of improvement and lead weekly staffing reviews. The WFM Business Analyst will also communicate changes in trends and outages to Planning. 


Primary Responsibilities:

  • Coordinate and execute WFM tasks and initiatives
  • Focus on intraday scheduling 4 - weeks out and maintain Master skill files / CMS scripts
  • Run and develop templates for reporting
  • WFM execution workload management
  • Serve as the site POC for the forecasting team
  • Monitor key metrics and understand root cause of variation
  • Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
  • Communicate analysis and interpretation to appropriate audience
  • Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the development and performance of products, processes and technologies
  • Provide explanations and interpretations within area of expertise
  • Fill in for Relationship Advocate or Senior Business Advocate as needed

Job Business Analysis
Primary Location US-NY-Kingston
Other Location US-WI-Green Bay, US-NY-Buffalo, US-TX-San Antonio
Organization Workforce Management
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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