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WiFi Operations, Wireless Engineer II

Cox Communications

Atlanta, GA
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: WiFi Operations, Wireless Engineer II
JobID: 1710908
Category: Engineering
Industry: Cox Communications, Inc.
Job Type: Full-time


Cox Communications is searching for a WiFi Operations, Wireless Engineer II who will be responsible for successfully planning and launching new products and services on our WiFi platform, while exceeding customer expectations for the experience on our WiFi services and maintaining a high level of reliability for our platform components.

Primary Responsibilities and Essential Functions:

• Serve as a Subject Matter Expert and lead the change, planning and implementation process for our T3 operations activities with regards to planned maintenance activities for our core wireless components including routers, switches, wireless LAN controllers and access points with minimal direction
• Methodically scope, troubleshoot, diagnose, and fix or escalate complex problems to the appropriate team as required in high-scale service provider WiFi environments while minimizing customer impacts and outages
• Capture configurations, logs and packet captures as necessary for escalation to engineering peers or vendors and partners
• Partner with Engineering team members to influence designs and test strategies to improve delivery from an operational perspective, including reliability, scalability, simplicity, and standardization
• Partner with Engineering team members to gain in-depth understanding of proposed changes to hardware, software or configurations and successfully map those to change activities, implementation and validation procedures, and technical operational documentation
• Replicate production issues in staging lab environments along with traffic generators as necessary to test fixes and to regression test launches
• Assess and continually improve operational methods and procedures
• Author methods and procedures to be executed on defined SNMP or syslog alarm conditions
• Quickly understand preliminary product/platform concepts or high level designs and subsequently author operational requirements as necessary based on those understandings
• Translate engineering documentation into operational reference documentation and enhancing areas with additional applicable data where necessary
• Utilize, interpret and translate network capacity tools and metrics into action plans to increase capacity as necessary
• Participate in a scheduled on-call rotation
• Participate in planned maintenance activities during maintenance windows as needed



• 2 years’ of experience in related field (i.e. Engineering, Technical Operations) 

• Fundamental knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocol and service provider architectures
• Fundamental knowledge in all packet based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc), MPLS and routing protocols such as OSPF, ISIS, BGP
• Fundamental knowledge of security protocols and authentication (WPA2, WISPr, EAPS-TTLS, 802.1x, AAA, RADIUS)
• Fundamental knowledge in DOCSIS access and provisioning technologies.
• Excellent communication, presentation and interpersonal skills.


• Bachelor of Science in Electrical Engineering or Computer and 5 years of experience as a technical engineer in the Wireless Communications Industry
• Specific experience in the operating of large scale service provider wireless networks. Broad experience should include: Wi-Fi (IEEE 802.11 standards)
• Intermediate knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocol and service provider architectures
• Intermediate knowledge in all packet based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc), MPLS and routing protocols such as OSPF, BGP4.
• Intermediate knowledge in Network Monitoring Systems and Device/Network Management Systems, like SNMP, etc.
• Intermediate knowledge in Linux administration in a network tools capacity (Cacti, SNMP, NUTTCP, iPERF, RANCID etc.)

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-GA-Atlanta-6305 Peachtree Dunwoody Rd

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: 2017-06-26
Apply on the Company Site

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