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Workforce Manager - Medicare & Retirement - Horsham, PA or Wauwatosa, WI

UnitedHealth Group

Horsham, PA
Job Code:
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Job Details

736918 Workforce Manager Medicare Retirement Horsham PA or Wauwatosa WI

Workforce Manager - Medicare & Retirement - Horsham, PA or Wauwatosa, WI (736918)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)
This position will be responsible for managing a team of analysts working on vendor and workforce management analytics.  This position will be the liaison between analysts and a leadership team and be involved with leadership team decisions. The workforce management team collaborates with all functional teams within the operation to forecast, plan, monitor and adjust work plans. The vendor management team works with our key vendors to monitor performance, set processes, correct issues and communicate with both the business and vendors.
Primary Responsibilities:  
  • Motivates and inspires team members
  • Sets team direction, resolves problems and provides guidance to team members
  • Serves as a key resource on complex and / or critical issues; solves problems and develops innovative solutions
  • Conducts and manages outcomes of various projects that include analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning
  • Support short and long term operational / strategic business activities - by developing, enhancing and maintaining operational information and models
  • Manager works within Operations and collaborates with managerial peers to address business needs of department
  • Manages and is accountable for professional employees and / or supervisors
 Required Qualifications:
  • Undergraduate degree or equivalent experience
  • Intermediate proficiency using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) required
  • 5+ years of workforce management experience - managing work volumes and resources, building and monitoring backlog reduction and contingency plans along with creating and supporting short and long-term work management plans in a transactional environment necessary
  • Experience with database management
  • 5+ years in leadership role
Preferred Qualifications:
  • Experience managing a team of analysts

Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Workforce, Management, Medicare, Retirement, Horsham, Pennsylvania, PA, Wauwatosa, Wisconsin, WI










Job Details

  • Contest Number736918
  • Job TitleWorkforce Manager - Medicare & Retirement - Horsham, PA or Wauwatosa, WI
  • Job FamilyBusiness Operations
  • Business SegmentMedicare and Retirement

Job Location Information

  • Horsham, PA
    United States
    North America
  • Other LocationsWauwatosa, WI

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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