WPR CPM Service Delivery Manager
Area of InterestFacilities
What You'll Do
Real Estate in Cisco is a 'service' to our business who is the 'customer'. Accordingly, the 'service efficiency', and 'service experience', will need to be at the heart of every decision you make in a smart process driven environment to ensure global consistency of service and standards.
You will own responsibility for driving process and management of the Capital Programme Management (CPM) service in theater. You will be required to solve highly-complex problems and be able to identify viable and innovative options, and use analytical skills and judgment to recommend an appropriate solution. You will be expected to participate in global and cross-functional initiatives that improve the delivery of Workplace services. You will lead theater based CPM projects or programs and act as a team leader to coordinate activities of other personnel and drive continued transformational improvements in EMEAR CPM service delivery. You will ensure specific and measurable targets are developed while monitoring and improving customer satisfaction with service quality. You will lead the analysis of operational processes, establish escalation procedures, and oversee training needs assessments to identify opportunities for service delivery improvements within the team. You will manage the successful implementation and on-going functionality of CPM Service Delivery tools and processes and communicate complex ideas, anticipate potential objections and persuade others, often at senior levels, to adopt a different point of view. You will act as manager for a high performing and proactive team of CPM service partners to successfully plan, design, deliver and occupancy manage capital projects. you will serve as owner in the development of theatre aligned delivery processes and partner strategies
Who You'll Work With
Cisco Work Place Resources (WPR) in EMEAR is a dynamic, fun and welcoming team. In our WPR team community, you play an important part in the team’s ability to offer the best end to end workplace experience in the industry to our customer, the business. This special and professional team is here to help support, along with other Cisco services functions, a great employee experience in working at Cisco with high quality working environments we build, manage and operate. As part of a small CPM team you will work with Cisco internal staff from Real Estate (Transactions), Facilities Management and our Workplace Management Team who assist in ensuring that we understand our customer and are able to deliver excellence in all our service offerings. In addition you will work with both programme wide retained service partners and variable local , project specific, consulting teams to deliver Capital Project Management services.
Who You Are
EMEAR based professional recognized as an expert with specialized capital program management industry expertise. You will have a proven ability to proactively identify and resolve complex problems within a Client side organization and have demonstrated your expertise in managing all areas of capital project delivery from a programme level. You will have a proven ability to develop and deliver innovative strategies and lead major projects and programmes. You will be able to demonstrate an ability to contribute to the development of annual organizational objectives. The successful applicant will take ownership of all EMEAR based delivery issues and work with the Cisco Global Service Owner to develop globally aligned solutions.
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*LI-EMEA-DM1 : *LI-PRIORITY
#Capital Programme Management
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